Win back every lapsed patient. Zero TCPA liability.

CareLoop's autonomous reactivation agent sends a single permission-seeking message to your lapsed patient list. Only patients who reply YES enter active care cadence. You stay compliant. They stay engaged.

Phone showing CareLoop reactivation SMS
How it works

Three steps. Zero guesswork.

STEP 01
📄

Upload your lapsed patient list

Drop in your CSV or pull directly from your EHR — no formatting required. Name, phone, last visit date is all we need.

STEP 02
📱

One TCPA-compliant message sent

CareLoop sends a single intro message to every patient. No contests, no urgency, no marketing offers. The framing is built to pass legal scrutiny.

STEP 03

Only YES replies get followed up

Patients who don't respond? Never contacted again. Patients who reply YES activate into your automated check-in cadence automatically.

What happens next

✓ YES reply

Patient activates into your care cadence. AI-driven check-ins begin. No manual follow-up needed from your staff.

No response / STOP

Patient is removed from campaign and never contacted again. No second message. No re-targeting. That's the promise.

TCPA Compliance

Not fine print. Features.

TCPA compliance isn't a checkbox for CareLoop — it's the entire operating constraint. We built the product around the strictest reading of the law so you never have to think about it.

🔒

No contests or sweepstakes language

TCPA explicitly prohibits prize/award framing in SMS. CareLoop never uses it — it's locked out of the editor.

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No urgency or scarcity language

"Limited time" = marketing = consent required. CareLoop strips it automatically.

🔒

No marketing offers or discounts

Promotional framing requires prior express written consent. The message editor won't let you add one.

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STOP opt-out on every message

Legally required. CareLoop handles this automatically — you can't send a message without it.

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Your practice identified by name

Anonymous sender = immediate TCPA violation. The message always identifies your clinic.

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Opt-in framing required — not opt-out

You can only message patients who affirmatively opt in. The system is built around permission, not assumption.

"CareLoop sends one message. Patients opt in or they disappear. That's the whole model."
Message Editor

Customize the message. Lock what needs to stay locked.

CareLoop ships with a compliant default message. You can update the practice name and framing — but the TCPA guardrails stay in place. You can't accidentally break compliance.

Reactivation Message Editor TCPA Protected
Your Practice Name
Benefit Framing
Message Tone
Message Preview (locked fields)
"Hi {{first_name}}, this is {{practice}} office. It's been {{months}} months since your last visit and we'd love to reconnect. Reply YES to re-engage your care plan — we'll only reach out if you reply. Reply STOP anytime."
🔒 TCPA fields locked — cannot be modified
9:41
Hi Sarah, this is Clear Spine Chiropractic. It's been 3 months since your last visit and we'd love to see you back. Reply YES to re-engage your care plan — we'll only reach out if you reply. Reply STOP anytime.
Real Results

Watch your opt-in rate in real time.

The moment your campaign sends, you'll see exactly how many patients said yes. No guesswork, no reports to wait for.

47 / 312 patients replied YES
15% opt-in rate
15%
Campaign sent 2 hours ago · Updates in real time

Patients who replied YES are automatically entered into your care cadence — no manual work required. The system handles the rest.

Built for practices, not IT teams

No backfill. No migration. No EHR integration project.

You upload your list and the campaign runs. That's the whole onboarding.

👨‍⚕️

The Chiropractor Who...

  • Has a CSV of 200–2,000 lapsed patients sitting in a spreadsheet
  • Is tired of "we should re-engage those patients" being on the to-do list forever
  • Doesn't have staff bandwidth to manually text 300 patients
  • Doesn't want to deal with TCPA compliance research
🗂️

The Practice Manager Who...

  • Wants to show ROI on patient retention efforts
  • Needs something that works with their EHR export without IT involvement
  • Wants to tell the doctor "this runs on autopilot" and mean it
  • Needs a defensible compliance posture for audits
🏥

The Multi-Location Operator Who...

  • Has lapsed patients across multiple locations
  • Needs a consistent, compliant re-engagement process that scales
  • Can't afford a compliance breach at any location
  • Wants a single view of campaign performance across all sites

Ready to reactivate your list?

Book a 15-minute demo and we'll show you exactly how CareLoop handles re-engagement — including the TCPA guardrails, the editor, and what the opt-in dashboard looks like.

Book a 15-min demo →

No commitment. No sales pressure. Just a walkthrough of the product.